KRA's for : Bespoke CRM Developer

The role of a CRM developer can be categorised into a broad spectrum of responsibilities, some of them being:

• One of the first responsibilities of a CRM developer would be to connect with stakeholders and end-users to understand their pain points for the existing CRM systems. This step will be a prerequisite for designing the system that the client needs.

• Apart from meeting with clients, a CRM developer may also have to understand the existing CRM system and identify any gaps or shortcomings that can be found in the system. This can help the CRM developer brainstorm new solutions that can overcome the gaps in the existing CRM.

• After the gaps are identified, a CRM developer will have to design the most plausible and cost-effective solutions to overcome the existing CRM system’s shortcomings. Designing may include a high-level design that consists of the overall functionalities and a technical design to delve into the more technical aspects. This step may also involve deciding which technologies should be used for the implementation of the solutions.

• Of course, one of the primary responsibilities is to develop custom CRM solutions. This may involve developing code for custom plugins, add-on solutions, or completely independent software applications.

• After the implementation, a CRM developer may have to perform multiple rounds of testing, including unit testing, integration testing, performance testing, and creating Junit testing frameworks to ensure that the CRM solution developed by them is in the best shape possible. CRM developers should ensure that CRM solutions are robust, efficient, bug-free, and meet the clients’ requirements.

• Once the custom CRM solution is rolled into production, a CRM developer may have additional responsibilities to support and maintain the system. This will include fixing any clients’ issues and coming up with small enhancements based on their needs.

• A CRM system primarily involved collecting inputs and data from numerous third-party applications such as Content Management System (CMS), email responders, social media platforms, Google analytics, and many more similar applications. Hence, a CRM developer’s role might involve building and maintaining integrations with third-party applications to support a smooth overflow of data from both ends.

• Stakeholders and clients may want to view the custom CRM data in real-time. Hence a CRM developer’s role might also include building customised dashboards that showcase real-time data from the CRM system.

• Companies, especially big enterprises, have numerous people involved in handling CRM systems. For such cases, CRM developers may have to design custom workflows for smooth operations across the CRM system.

• A CRM developer’s role will also probably include documentation of the technical specifications and configurations involved in the customer CRM solutions developed by them.

• Also, clients need to be educated about handling the custom CRM design, and hence a CRM developer may have to provide hands-on training to clients and create training materials for the same.

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We are looking CRM Developer having below mentioned details.